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How We Protect Your Privacy at piontoto

When you open an account with us, your personal information—from your deposit via DANA, OVO, GoPay or QRIS to your withdrawal requests—is handled with the same care we…

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piontoto How We Protect Your Privacy at piontoto
REACH OUR TEAM

Contact Us About Your Privacy

Have questions about how we handle your data, or want to request access to your account information?

Live Chat Open the chat window in your account lobby any time during the day. Our team responds to privacy questions within minutes and can walk you through data access requests.
Email Support Send your privacy enquiry to our support inbox. Include your account username and a description of what you need. We reply within 24 hours on working days.
Account Settings Log into your account, open Settings, then Privacy & Data. You can review your stored information, update contact details, or download a full copy of your data.
HOW WE SAFEGUARD

Data Security & Your Account Rights

Your account security is our priority. We encrypt all connections between your device and our servers, use industry-standard firewalls, and verify every withdrawal with multi-step checks.

Encryption & Firewalls

All data sent to and from piontoto travels through encrypted channels. Our servers sit behind firewalls that block unauthorised access, and we run regular security audits.

Payment Data

Your DANA, OVO, GoPay and QRIS details are tokenised—we store only a secure reference, never your actual card or account number. Withdrawals are verified by our payments team before processing.

Cookie Use

We use cookies to keep you logged in, remember your preferred games, and track how you navigate our lobby. You can adjust cookie settings in your browser any time.

Data Retention

Account details are kept for the life of your account. After you close it, personal data is deleted within 90 days unless we must retain it for legal or tax reasons.

Your Rights

You can request access to all data we hold about you, ask us to update incorrect information, or request deletion where local law permits. Contact our support team to start the process.

Third-Party Sharing

We share your data only with payment processors (to clear your DANA or OVO deposit), fraud-prevention partners, and legal authorities where required by law. We never sell your information to advertisers.

Privacy & Data — Frequently Asked

Below are the questions we hear most often from players in Jakarta and across Indonesia about how we handle personal information, payment data and account privacy.

We collect your name, email, phone number, date of birth, address and government-issued ID details to verify your identity. When you deposit via DANA, OVO, GoPay or QRIS, we also record the transaction reference and amount. This information is required to comply with local payment laws and prevent fraud.

We retain your account details and transaction history for as long as your account is active. After you close your account, personal data is deleted within 90 days, unless local law requires us to keep records for tax or legal purposes—in which case we hold them for the required period.

Yes. Log into your account, go to Settings, then Privacy & Data, and select Download My Data. You'll receive a file with all personal information, transaction records and gameplay history. If you prefer, contact our support team and they'll prepare it for you within 14 days.

Your payment details are tokenised—we store only a secure reference, not your actual account numbers. All connections are encrypted with industry-standard SSL. Your payment processor (DANA, OVO, GoPay or the QRIS bank) handles the sensitive data; we see only transaction confirmations.

Only our account verification team, payment processors and fraud-prevention partners see your data—and only when necessary. Our staff access is logged and monitored. We never share your information with third-party marketers or advertisers. Legal authorities may request data where local law requires it.

Cookies are small files your browser stores to remember your preferences. We use them to keep you logged in, show your favourite games first, and improve your lobby navigation. You can disable cookies in your browser settings, though some features may work less smoothly without them.

Yes. Contact our support team and request account closure and data deletion. We'll remove your personal information within 90 days, where local law permits. Some transaction records may be retained for legal or tax compliance. After closure, your account cannot be reopened.

Related Pages

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